Common questions

We understand that you may have some questions as you start using our software. Here are some of the most common questions we receive, along with their answers.

How do I create an account?

To create an account, simply click on the 'Sign Up' button on our homepage and fill in the required information. Once you've submitted the form, you'll receive a confirmation email. Click the link in this email to verify your account, and you'll be all set!

How do I reset my password?

If you've forgotten your password, click on the 'Forgot Password' link on the login page. Enter your email address and we'll send you a link to reset your password. Click on this link and follow the instructions to create a new password.

How can I contact customer support?

If you need help at any point, our customer support team is here to assist you. You can reach us via support@tallyfeed.com or chat us. Learn more about how to contact us here.

Can I upgrade or downgrade my plan at any time?

Yes, absolutely! You can upgrade or downgrade your Tallyfeed plan at any time directly through the "Billing" page in your account settings. Changes take effect immediately, and any pro-rated charges or credits will be applied automatically.

Is there a free trial available?

Yes! We offer a completely free Starter plan for individuals and small teams to get going. For our Professional plan, we provide a 14-day free trial so you can experience all the advanced features before committing.

What payment methods do you accept?

We accept most major credit and debit cards. Our payment processing is securely handled by Stripe, ensuring a smooth and safe transaction for you.

Are there any discounts for annual subscriptions?

Yes, we offer a significant discount for annual commitments! You can receive a 20% discount on our Professional plan when you choose annual billing. This helps you save more over the year.